Network support engineer - 2nd level (ENG, SPANNISH/FRENCH/DUTCH/GERMAN)

Náplň práce

Principle Duties and Responsibilities in tier 2:

• Multi-platform Cisco support, Juniper & proprietary solutions (i.e. netgates)


• Direct customer and account team interface providing day to day network support


• Manage trouble investigation, isolation and steady state recovery


• Assists users to identify and solve complex connection/communication problems


• Workload breakdown: most of the incidents are related to high-end MPLS solutions at their edge (CE-PE), monitored proactively by an automated alerting system; along with that, also proprietary low-end VPN tunnelling solutions are supported, with a mixed reactive-proactive model. A number of cases regard other VoIP solution.

Working Hours:

In order to provide a multilingual support you will be required to work various shifts in order to cover 24/7 operation. Shifts will be assigned to you by your manager. It will be either 8hr (Mon – Fri) or 12 hr shifts (Mon – Sun), allowing for continuous periods of rest.

 

Požadavky

• Experience of customer service ideally gained in a customer facing environment


• English proficiency in both verbal & written form


• Must be EU passport holder, willing to relocate, culturally sensitive, appreciate cultural differences.


• A Background in Maintenance and/or Managed Service Sales within the Network arena

• Helpdesk Experience


• Cisco CCNA Qualified or relevant NOC experience of at least 1 year


• Background knowledge of Frame Relay, Ethernet (MAN), ATM, IMA; knowledge of ISDN is an advantage.


• Problem resolution will require knowledge of the back-up methods such as ISDN, iBGP, HSRP, VRRP), troubleshooting, routing protocols such as OSPF, BGP and EIGRP


• Basic knowledge of Windows, Unix, ticketing systems such as Remedy


• Knowledge of MPLS and QoS policing is not required but is an advantage.

 

Nabízíme

• Opportunity to work for an international, independent and stable private company in the heart of Europe


• Grow your skill base, we will support your technical development related to the role


• Be part of vibrant international team


• 1 extra week of holiday (5 weeks in total)


• Meal vouchers


• Private medical care with English speaking personnel


• Special discounts for gyms, opticians


• Czech/English classes


• Team building events


• Employee referral bonus.

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